talk talk package

10 Aug


I had a interesting chat over the phone with my talk talk broadband provider.

Recently my package has gone up to £8.50 a month.

though i got a £1.50 discount i am still disatisfied at having to pay so much.

This is on top of the line rental of  £11.66 a month.  it is supposed to cover a tv viewbox that will enable me to get hd channels and see all the freeview channels, plus some more, and gives me 7day recall of programs. but i did not think it worth the extra cost to me. so i call them today asking to change my package to a ‘only broadband’ one for £3.50 a month. so i have to pay for calls , which i am prepared to forego as i dont make much calls anyway even though i get them free.  

 well, the guy i talked to was very helpful, saying because i have been with them so long, he will give me a special rate. for £2.20 a month (which i foolishly corrected him and say £2.75 silly me) i can get a 12month contract giving me all my usual freebies i get now plus a freeview box which requires an engineer to come and install, that will give me all those tv 7day repeat viewing, and then he told me my discount payment of £140 a year which i pay in advance for the line rental will go up £30 when i next renew in oct,  but he will give me a £15 discount on that.

I am glad he is honest enough to tell me of the planned increase in the discount annual fee. i did not know that , in fact there has been no advance notice of that at all, ( i wonder why surely they must give me notice of any increase?) and it would be a shock if they spring it on me later when i renew my present year which expires in oct. that would really miff me a lot and make me seriously think of changing but by doing this they have warned me ahead of time. top marks for their good customer relationship i would say. 

well, it was a shock to hear the annual fee is going up and by so much too; but glad i got the £15 rebate. this is especially welcomed as i cannot threaten to leave them to a rival as there is no rival to shift to. haha.

 in the end i calculate the whole thing will cost me about £15 a month, including line rental and sounds like a lot, and does not seem like much of a saving for me, even though on the face of it, i pay ‘only’ £2.75 for the broadband package reduced from the usual £8.50. this is because of the big hike in line rental fees.  

ah well, i guess it could have been worse. but from all these money, i can see why it is to their advantage to keep me with them, rather than to lose me as a customer.

I have noticed that by increasing the cost without notice, they can skew the whole cost effectiveness of any package. i remember i got a package of half price for 6months, from the old price of £7.50 before they just raise it by £1 and negated all the advantage i got from that deal. but this one is £2.75 for the whole 12 month contract so maybe i wont be too disadvantaged if they were to raise that £8.50 again. ah well, life… fortunately it is not for a lot of money, as £15 a month is quite bearable. 

I noticed the cost for broadband  have been slowly creeping up for those of us who like to have broadband at our home.

i have a feeling that once we can get free fast broadband there will be a lot of us leaving this landline service and giving up our landline phones. long gone those days when we use a landline just to make phone calls. now those calls are charged higher than mobile calls. a fixed charge of 15p for each call and then the call rate per minute.  whilst mobile calls are just 12p a minute. so that might explain why they want to  hook us up to  providing tv services that is vastly superior to what we can get now. that might save them by making us stay on just for the better tv service. 

they are seamlessly connecting up our laptop usage with the tv programs now, and the guy i was talking to on talk talk was hinting that in future we might be talking face to face, seeing each other on the tv screen. i can well imagine it is  easily possible and that would make us stick with subscribing to them. i bet in future we  will even get to vote online and via the tv. vote on any tv program, or even on a referendum or any issue whether it is about the govt  or not. we might even vote in an election. who knows. 

i do like to have home broadband, as there is nothing like getting online at whatever time and day and not restricted to the websites i can get to. So at the moment, it will cost me £15 a month. if it goes up some more, as it is bound to in future, i shall have to rethink. maybe band together with the other flat owners in my block and ask them to pay me a monthly fee to use my broadband… how about that? will there be any takers?

though i bet they can monitor my usage and guess that is happening and stop me. i am fully aware that they can monitor my usage and even where i go online or see what tv … it is how they sell the information to third parties for advertising and make money that way. 

i have been told that to set up the free view box the engineer must come to the flat…and he says it might take the engineer 2hrs to fix it.  i wonder why? it should be easy to just connect the box to my router and to my tv.

i wonder if it is to make sure they can find out i dont run a commercial business , or maybe if i am paranoid about it , they can put in bugs to spy on me. haha. i dont care if they want to put spyware to monitor my usage and likes and dislikes. this is because if they use it to send me stuff to buy, i know i can resist whatever they send to me. ah well, one can get quite paranoid about these things if one is not careful. but i think they just want to make sure i dont use this as a business.

my library broadband , even though free, blocks me from the gay websites that i subscribe to. in fact it blocks all x rated sites not only gay websites. so that is a strong reason to keep my own broadband. unless the free public broadbands allow access to anywhere. 

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